Privacy Policy

Introduction

Community Heros ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Profile information (bio, location, profile picture)
• Payment information (processed securely through Stripe)
• Bank account details for withdrawals
• Project and team information you create
• Photos and videos you upload as evidence

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies
• Location data (if you enable location services)

How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process donations and payments
• Verify project completion and release funds
• Communicate with you about your account and projects
• Send notifications about platform updates
• Prevent fraud and ensure platform security
• Improve our services and user experience
• Comply with legal obligations

Information Sharing

We may share your information with:

Public Information

• Project details, descriptions, and evidence photos/videos
• Team names and member counts
• Your name and profile information on projects you participate in
• Donation amounts and messages (if not anonymous)

Third-Party Service Providers

• Stripe for payment processing
• Cloudinary for image and video storage
• Email service providers for notifications
• Analytics providers to improve our services

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Access and update your personal information
• Delete your account and associated data
• Opt out of non-essential communications
• Request a copy of your data
• Withdraw consent for data processing
• File a complaint with relevant authorities

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Project data and evidence may be retained longer for verification and transparency purposes.

International Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your data during such transfers.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: